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✦ Contact Us

Choose the way
that suits you best.

WhatsApp is fastest. Email for formal docs. Phone for those who prefer voice. Our team replies within ≤1 hour during work hours.

★ Recommended

WhatsApp

+62 812-6013-9399

Reply ≤1 hr (Mon-Sat, 09:00-18:00 WIB)

For Formal Inquiries

Email

[email protected]

Reply within 24 work hours

Office Phone

Phone

+62 812-6013-9399

Mon - Sat, 09:00-18:00 WIB

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Instagram

@broswisata

DM for quick questions

✦ Quick Message

Leave a message,
we'll reply via WhatsApp.

For more detailed custom tour requests, use the custom tour form.

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✦ Our Office

Visit us
in Medan.

📍 PT BROS INTI WISATA
Full Address

PT BROS INTI WISATA

Jl. Ring Road No. 117 B
Kel. Sei Sikambing B, Kec. Medan Sunggal
Kota Medan, Sumatera Utara 20122
Indonesia

Hours

Mon - Sat

09:00 - 18:00 WIB

(Sun closed)

WhatsApp 24/7

Active tours

On-tour guest support

Getting Here
✦ Quick FAQ

Before you
reach out.

How fast will I get a response? +
WhatsApp: ≤1 hr during work hours (Mon-Sat, 09:00-18:00 WIB). Email: within 24 work hours. Outside work hours, we still read but formal replies come the next day.
Is there a consultation fee? +
No fee. Consultation, quotes, and itinerary planning are all free. You only pay after confirming the booking with a 30% deposit.
I'm a travel agent / blogger, can we partner? +
Absolutely. We have an affiliate program for travel agents (8-12% commission) and media collaborations for travel bloggers/influencers. Email [email protected] with your profile & proposal.
I need help during my tour — who do I contact? +
During your tour, you'll be added to a WhatsApp group with your driver/guide + 24/7 emergency line for BROS operations. Immediate response for any field issue — from flat tires to last-minute schedule changes.