+ BROS WISATA
Privacy Policy
Last updated: May 5, 2026
PT BROS INTI WISATA ("BROS Wisata", "we", "us") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights regarding that data.
1. Data We Collect
We collect the following data when you interact with our website or contact us:
- Contact data: Name, email, WhatsApp/phone number you provide through our contact form or WhatsApp
- Inquiry data: Country of origin, inquiry topic, message, travel plans
- Technical data: IP address, browser type, pages visited, visit duration (via Google Analytics & Microsoft Clarity)
- Cookie data: Analytics and marketing cookies (GA4, Microsoft Clarity, Meta Pixel)
We do not collect sensitive data such as passport numbers, credit card data, or health information.
2. How We Use Your Data
Your data is used to:
- Respond to inquiries and prepare suitable tour package proposals
- Confirm bookings and send travel information
- Improve our website experience and services
- Send promotional information (only with your consent)
- Comply with applicable legal obligations in Indonesia
We do not sell, rent, or share your personal data with third parties for commercial purposes.
3. Cookies & Tracking
Our website uses the following tracking technologies:
- Google Analytics 4 (GA4): Analyzes traffic and visitor behavior anonymously. Google Privacy Policy →
- Microsoft Clarity: Records anonymous sessions (heatmaps, scroll depth) for UX improvement. Microsoft Privacy Policy →
- Meta Pixel: Measures Facebook/Instagram advertising effectiveness. Meta Privacy Policy →
You can disable cookies through your browser settings or use digital advertising opt-out. For visitors from the EU/EEA, you have additional rights under GDPR.
4. Data Storage & Security
Your contact data is stored for 3 years after your last interaction, or until you request deletion. Analytics data (GA4, Clarity) is stored according to each platform's policy. We use HTTPS encryption and restricted access to protect your data.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Object to processing for marketing purposes
- Data portability — receive a copy of your data in machine-readable format
EU/EEA visitors have full GDPR rights. To exercise any right, email us at [email protected]. We respond within 14 working days.
6. Policy Changes
We may update this policy at any time. Significant changes will be notified via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
7. Contact
Privacy questions: [email protected]
WhatsApp: +62 812-6013-9399
Address: Jl. Ring Road No. 117 B, Medan Sunggal, North Sumatra 20122, Indonesia